Auto-Ship FAQ's

Getting Started

How does this work?

First, pick out a few products that you want right away for your furry friends. Create and manage your account for all your pets vitamin needs. These products will ship ASAP (typically 1-2 business days). If you are an Auto-Ship customer, you'll get a shipment reminder email informing you that we will charge your credit card and ship your next product.

Why would I need or want an Auto-Ship Service?

Our Auto-Ship Choice makes it impossible for your furry friend to be without their favorite products on a monthly basis. It is easy: figure out the proper dosing for your pet and then choose whichever frequency of delivery you want to meet your pets needs. We offer our valued retail customers 5% off per order for all future Auto-Ship Orders after starting your first one. We want to make this as easy and hassle free as we can so that you won't need to remember to call us each month to re-order.


Can I add or subtract products from my Auto-Ship account?

With the exciting new enhancements to our Auto-Ship platform you can now log into your "Active" Auto-Ship account and make changes to the products which you are currently receiving. By active we mean that your Auto-Ship account must always consist of at least one product. Once you have made the changes to your account you will see your new order total on the subscription overview page. This will be the amount you are charged on your next Auto-Ship billing cycle. No immediate monetary charge will take place at this time.

How can I change when I'm getting my next order?

To change your billing date, you will need to delete your Auto-Ship Service and create a new one.

What's your return policy?

You can return all un-opened or damaged products.


How much is shipping?

Shipping is calculated based on your postal zone and zip code. We do have options for expedited shipping methods, but all Auto-Ship Services will maintain the same shipping method as when your account was created, ie. If standard shipping was chosen when you signed up then you will continue to be billed for that method of delivery. You can however, change your shipping method within your account.

Do you ship to Canada?

Orders from this website do not shipping directly to Canadian pet owners. To purchase Ocu-GLO and other products in Canada, please visit

What method of shipping does Animal Necessity use?

We offer standard 3-4 day ground shipping, as well as expedited shipping.

How long does shipping take?

Animal Necessity products typically ship within 1-2 business days upon placing the order, and you'll receive an email with a tracking number when they do. Standard ground shipping usually takes between 3-4 days on average.


How do I suspend/cancel my service?

We currently only offer the ability to remove Auto-Ship Services. If you have an active Auto-Ship Service that you would like to remove, you can delete it by clicking the red "Cancel" button (at the bottom of the page) while viewing your Auto-Ship Service. You can find all of your active Auto-Ship Services in your account home.


What payment methods do you accept?

Visa, Mastercard, and American Express. We do not take Discover, sorry.

When am I charged?

Your credit card will be charged on your normal frequency (4-12 weeks) whichever you have selected when agreeing to an Auto-Ship Service. Once the credit card is confirmed and charged for payment an order will be processed through our system and the order will be marked for immediate delivery from our fulfillment team.

Are my payments secure? uses 128-bit Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions so it stays safe and out of malicious hands. And payment information is stored in a Level 1 PCI Compliant environment - the highest level of security and the same level used by banks and payment gateways.


How do I get help fast?

You can always send us an email to and we normally respond within 24 hours. However, if you want a more prompt answer or just want to talk to someone you can always call us at 1-800-721-1310. We are available to help Monday through Friday 10am to 6pm Eastern Standard time.